Campanie experientiala de brand versus promotie

 

28 Februarie 2014

Impresiile despre brand pot fi rationale sau emotionale. Promotia adreseaza partea rationala, iar comunicarea cea emotionala. Doua exemple de comunicare: care genereaza vanzari pe termen scurt si care genereaza vanzari pe termen lung. Cele pe termen scurt nu sunt eficiente, pentru ca vanzarile scad apoi rapid.

Exista trei ingrediente necesare ca o campanie sa fie eficienta: enjoyment, involvement, branding.

Modul in care functioneaza comunicarea e diferita pentru produsele cu istorie si produsele care sunt noi. In ceea ce priveste produsele vechi, consumatorii au o perspectiva clara, formata de-a lungul timpului. Comunicarea emotionala are aici efect. Pentru produsele noi, e nevoie de comunicare rationala.

Promotia Pepsi cu Bocovina nu reprezinta ceva noua, insa spotul “Ori suntem la promotie, ori nu mai suntem” spune si o poveste. Privitorul e surprins si amuzat. Indicatorii de branding si new information au fost foarte ridicati. A scorat bine la awarness, dar si la equity.

Mai multe detalii aici:

Ori suntem la promotie, ori nu mai suntem

 

 

5 sfaturi pentru intalnirile dintre consumatori si branduri.

Fii autentic, nu forta nota: consumatorilor le plac lucrurile “pe bune”; orice abordare a brand-urilor perceputa ca falsa este respinsa.

“Petrece macar 24h in pat cu consumatorul”. Consumatorii au tendinta de a impartasi multe lucruri despre ei in online (pe retelele de socializare). Brandurile trebuie sa-i urmareasca si sa stie unde sa se intersecteze cu ei. Trebuie sa discute cu ei personal, uman, simplu, ca de la egal la egal.

Relatie, nu aventura. Construieste o relatie pe termen lung cu consumatorul, implica-te si ofera lucruri pentru ca si consumatorul o sa iti ofere lucruri inapoi.

Adu-ti aminte si integreaza contextual. Data nasterii, momentele importante din viata consumatorului si incearca sa iei parte la momentele acestea.

Nu fi “pushy”. Relatia trebuie sa decurga natural. Daca esti prea insistent, alienezi consumatorul. Asculta feedback-ul consumatorului.

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